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Human-powered design with clarity, purpose and speed.
Human-powered design with clarity, purpose and speed.
Understand your full customer experience in real time.
CX Monitor is an AI-powered customer intelligence tool, enabling you to turn real-time customer feedback across every touchpoint into clear, actionable insight. All brought together in one centralised dashboard so you can quickly understand what is working and what needs attention.
Customers experience your brand in more than one place. CX Monitor connects online and offline touchpoints, capturing live feedback to build a full picture of what customers are doing and feeling.
Live feedback from every touchpoint is brought together in one centralised dashboard, delivering powerful insights into customer behaviour and sentiment across your entire experience.
Clear AI-powered indicators show exactly what to prioritise and where your time and resources will have the greatest impact. Meaning you can act fast and address issues before they escalate.
Deploy QR codes, kiosks and website prompts across every touchpoint. Simple for customers to interact with, powerful for you to learn from.
Dial into specific touchpoints using your interactive dashboard, explore real customer feedback snippets and let AI surface exactly why issues are arising.
Prioritise the right issues and take action fast. Clear AI-powered indicators make suggestions on how to solve the issues, giving you a head start on what to do next.
We're piloting CX Monitor with a limited group of businesses. If selected to be part of the program, you get to turn customer feedback into actionable insight, for free. In return, we get honest feedback that helps make the product stronger.